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Returns and Replacements

Should our lingerie not fulfil your expectations, you have the right to return it without specifying your reasons. Detailed rules regarding returns and replacement can be found in Terms & Conditions which you accept when placing the order in our eshop
A short summary of applicable provisions are provided below:

  1. You are entitled to return any items acquired in our shop within 14 days from the date of purchase, and without specifying your reasons. As our lingerie is manufactured by hand and in limited numbers any returns made after 14 days will not be accepted.
  2. Returned items should not bear any signs of use, have all the labels attached and should not in any way be damaged. In order not to lose your return rights any lingerie should be tried on with your briefs on.
  3. If you wish to return any items please notify us via email at: hello@missliberte.com. You will receive our confirmation. If you wish you can provide a brief explanation for the return – your feedback is always appreciated as it will allow us to better meet your requirements in the future!
  4. After sending us an email please send back your purchase to: MISS LIBERTE Magdalena Zawadzka ul. Bałuckiego 32/9, 02-557 Warszawa. Please do so not later than 14 days after notifying us about your wish to return your order. Please be advised that you are obliged to cover the delivery cost of your return.
  5. You will receive your money back as soon as we receive your parcel and verify the items comply with terms specified in point 2. The amount return will not only cover the cost of your purchase – lingerie, and will not include the delivery costs.
  6. If you are returning your purchase due to incorrect size you can place a replacement order at any time. If you are unsure about your measurements please consult our size chart. If you are buying our lingerie as a gift and do not know the correct size, a few helpful instructions can be found here.
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